General Terms and Conditions
Last updated: 24.06.2026.
1. General Provisions
These General Terms and Conditions of Business regulate the terms of product purchase through the Neez online store available at www.neez.hr.
The Seller is:
NEEZ, jewelry making craft, owner Bernarda Bijelić
Donje Prekrižje 9, 10000 Zagreb
OIB: 21302573635
Craft registration number: 99183854
E-mail: info@neez.hr
Phone: 099 835 3220
The craft is not in the VAT system in accordance with Article 90 of the Value Added Tax Act.
By using the online store, the buyer confirms that they are familiar with and accept these General Terms and Conditions of Business.
2. Products
Neez designs and sells jewelry, including bracelets, necklaces, pendants, and other related products.
Product photos aim to display the actual appearance of the product as accurately as possible. Minor deviations in color display are possible due to screen settings, lighting, or other technical reasons.
Since the products are handmade, minor deviations are possible that do not affect the functionality or quality of the product.
3. Orders
Purchases are made through the webshop www.neez.hr.
After a successfully received order, the buyer will receive an order confirmation at the specified e-mail address.
The Seller reserves the right to refuse or cancel an order in case of:
- technical error,
- incorrectly displayed price,
- unavailability of materials needed for product manufacturing,
- suspicion of abuse of the webshop or payment system.
In case of order cancellation, the buyer will be refunded the amount paid.
4. Prices
All prices on the webshop are expressed in Euros (EUR).
The Seller is not in the VAT system, and VAT is not calculated in accordance with Article 90 of the VAT Act.
Delivery costs are displayed separately during the purchase process before completing the order.
The Seller reserves the right to change prices without prior notice.
The price displayed at the time of ordering applies to the buyer.
5. Payment Methods
The buyer can pay for products using the payment methods available on the webshop at the time of purchase.
Available payment methods may include:
- card payment,
- PayPal,
- Apple Pay,
- Google Pay,
- bank transfer.
The Seller reserves the right to change available payment methods.
6. Product Manufacturing
Each Neez product is handmade after the order is received.
The usual manufacturing time is 5 to 8 business days, although most orders are made and ready for shipping earlier.
The stated deadline is approximate and may vary in case of an increased number of orders, unavailability of materials, or other unforeseen circumstances.
7. Delivery
Delivery is made within the Republic of Croatia and other European Union countries.
The buyer can choose one of the offered delivery options during the purchase process.
Personal collection of products is also possible by prior arrangement with the seller.
More detailed information about delivery can be found in the document "Delivery and Collection".
8. Personalized Products
The buyer can order products made according to their own specifications, including the choice of thread color, letters, medallions, pendants, or other elements offered on the webshop.
In accordance with applicable consumer protection regulations, the buyer does not have the right to unilaterally withdraw from the contract for products made according to their specifications or clearly adapted to their personal needs.
9. Unilateral Termination of the Contract
A buyer who is a consumer has the right, without stating a reason, to unilaterally terminate the contract within 14 days from the day of product receipt.
The right to unilateral termination does not apply to products made according to the buyer's specifications or clearly adapted to their personal needs.
The buyer is obliged to return the product undamaged, unused, and in its original condition.
More detailed information can be found in the document "Returns, Exchanges, and Complaints".
10. Complaints
If the buyer believes that the product is faulty or damaged, they are obliged to contact the seller as soon as possible via e-mail at info@neez.hr.
Neez will consider each complaint individually and, depending on the circumstances of the specific case, offer repair, product replacement, or other appropriate solution.
11. Personal Data Protection
The Seller processes the personal data of buyers in accordance with applicable personal data protection regulations.
More detailed information can be found in the Privacy Policy.
12. Out-of-Court Dispute Resolution
In case of a dispute, the buyer and the seller will endeavor to resolve the dispute peacefully.
Consumers can use the European Commission's online dispute resolution (ODR) platform, if it is available and applicable under current regulations.
13. Final Provisions
The Seller reserves the right to amend these General Terms and Conditions of Business at any time.
Everything not explicitly regulated by these terms shall be subject to the applicable regulations of the Republic of Croatia.