Delivery & pickup
Last updated: 24.06.2026.
1. Delivery Area
Neez delivers products within the Republic of Croatia and to European Union countries.
Delivery is carried out through delivery services available on the webshop at the time of purchase.
2. Production Time
Most Neez products are handmade after the order is received.
The usual production time is 5 to 8 business days, although most orders are produced and ready for shipment earlier.
The stated deadline is approximate and may vary in case of an increased number of orders, unavailability of materials, or other circumstances that the seller could not foresee.
3. Delivery within Croatia
During the purchase, the buyer can choose one of the offered delivery options.
BoxNow
After product production, BoxNow shipments usually arrive within 1 to 3 business days from handover to the delivery service.
Hrvatska pošta (Croatian Post)
After product production, delivery time via Hrvatska pošta depends on the operational conditions of the delivery service, recipient's location, and other circumstances beyond Neez's control.
4. Delivery within the European Union
Delivery time for international shipments depends on the destination country and the selected delivery service.
The buyer is obliged to ensure the accuracy of all data required for delivery.
Neez is not responsible for delays caused by the operation of delivery services, customs procedures, or incorrectly entered delivery data.
5. Delivery Costs
Delivery costs are displayed to the buyer during the purchase process before completing the order.
Neez reserves the right to change delivery prices without prior notice.
The delivery price displayed at the time of placing the order applies to the buyer.
6. Personal Pickup
Personal pickup is possible by prior arrangement with the Neez team.
The place and time of pickup are arranged individually after the order is received.
7. Unsuccessful Delivery
If delivery is not possible due to incorrectly entered data or other reasons on the buyer's side, Neez reserves the right to charge for re-sending the shipment.
The buyer is responsible for entering accurate delivery data when placing an order.
8. Shipment Damage
The buyer is obliged to inspect the shipment immediately upon receipt.
If the package is visibly damaged, it is recommended to refuse to accept the shipment and notify Neez as soon as possible via email address info@neez.hr.
Neez will consider each case individually and offer an appropriate solution.